Need Help? +62 878-4687-7348
Need Help? +62 878-4687-7348

1. Introduction

Welcome to Sudar Rinjani. By booking a trekking package or tour with us, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making a reservation.

2. Booking & Reservation

To secure your booking, a deposit is required. The remaining balance must be paid upon your arrival in Lombok, before the trek begins. Bookings should be made at least 2 weeks in advance to ensure availability, especially during the high season (July - August).

3. Payment Policy

  • Deposit: A non-refundable deposit is required to confirm your booking.
  • Payment Methods: We accept payments via Bank Transfer, Wise, and Western Union. Cash payments (IDR, USD, EUR) are accepted for the remaining balance upon arrival.
  • Exchange Rates: Payments made in foreign currencies will be calculated based on the daily exchange rate.

4. Cancellation & Refund Policy

We understand that plans can change. Our cancellation policy is as follows:

  • More than 30 days before arrival: Full refund of the deposit (minus administration fees).
  • 15 to 30 days before arrival: 50% refund of the deposit.
  • Less than 15 days before arrival: No refund of the deposit.
  • Force Majeure: In case of cancellation due to volcanic activity, extreme weather, or government restrictions, we will offer to reschedule your trip or provide a partial refund depending on the circumstances.

5. Itinerary Changes

The trekking itinerary is subject to change based on weather conditions, physical fitness of participants, and safety considerations. The guide has the final authority to alter the route or schedule to ensure the safety of the group.

6. Health & Medical Conditions

Trekking Mount Rinjani requires a good level of physical fitness. You must inform us of any pre-existing medical conditions, allergies, or dietary requirements at the time of booking. We are not liable for any health issues that arise due to undisclosed medical conditions.

7. Travel Insurance

Travel insurance is mandatory. We strongly recommend that you obtain comprehensive travel insurance that covers trekking activities up to 3,726 meters, medical evacuation, and trip cancellation.

8. Responsibility & Liability

Sudar Rinjani acts as an organizer and is not responsible for any loss, damage, accident, or injury that occurs during the trip, except where directly caused by our negligence. Participants assume all risks associated with trekking and outdoor activities.